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Frequently asked questions

Can I control different types of VR headsets at the same time?
Yes! You can control any of our supported devices directly from your cinema remote. If you want to use 10 Oculus Go's, 5 Daydreams, and 20 Google Cardboards, we can make that happen! (additional charges may apply).
What types of media can I upload?
You can upload monoscopic or stereoscopic equirectangular 360º videos, spatial audio files created with the Facebook Spatial Workstation, as well as JPEG and PNG images. We will also support 180º and other custom degree videos, as well as AmbiX spatial audio.
What if my guest want to watch a different experience at the same time?
You can control headsets individually as opposed to synchronized, so if you have multiple guests who want to watch different things at the same time, you can just select the experience and the single headset, then hit play!
Can multiple people access the remote at the same time?
Absolutely! If you have multiple operators, they can all log into the remote on multiple devices and have full control over all connected devices..
What is the maximum number of devices that I can control?
There is theoretically no limit. You can have a nearly unlimited amount of devices connected worldwide, and control them all with a single click from your remote.
How can I see the progress of people watching my content?
On your app at the top of the screen, there is a playback window where you can see exactly what each viewer is watching.
Can I run it without an internet connection?
Not at the moment, but you can download all content beforehand so you only need a tiny bit of internet to receive the Play or other commands from the server. We are working on adding full offline controls in the near future.
What are the recommended upload specs for video?
We accept equirectangular videos of any resolution, bitrate, and codec. However, to reduce upload times and minimize capacity usage, we recommend the following: Resolution: 4096x2048 for monoscopic, 3840x2160 for stereoscopic. FPS: up to 60fps. Codec: H.265/HEVC. Bitrate: 30Mbit for 30fps, 50Mbit for 60fp.
What is the maximum playback resolution of my videos?
The vast majority of current generation devices support playback of UHD (3840x2160) video. To make sure your videos run smoothly on all devices, we play videos up to UHD @ 60 frames per second. We are working to support FOVAS (field-of-view adaptive streaming), which allows playback of 8K videos on the current generation of devices.
What platforms are supported?
Contraverse Expo supports the following VR platforms:
Android Phones (Cardboard), iPhone and iPad (Cardboard), Oculus Go, Samsung Gear VR, Google Daydream, Oculus Rift, Oculus Quest (coming soon), Windows Mixed Reality, HTC Vive (Pro), Vive Focus, Vive Cosmos, Pico Headsets.
Where can I download the Contraverse Expo app?
You can find the links to the application in the dashboard under downloads.

More Questions?

If you need some help deciding which plan is right for you, you need a quote for a custom app, or you have any other questions, get in touch and we'll help you out.
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